Terms & Conditions

Special Requirements

Any special requirements must be disclosed to the Tour Operator at the time of booking. The Tour Operator will use reasonable efforts to accommodate special requirements but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary.

Age Requirements

Anyone under the age of 18 on the date of first travel is considered to be a minor. Minors must always be accompanied by an adult.

Cancellation of the Tour by the Tour Operator

The Tour Operator guarantees that all scheduled tour departures booked and secured with a valid deposit will depart as indicated on the confirmation. If a tour is cancelled by the Tour Operator due to inclement weather or other unforeseeable situations, your tour will be re-booked for another day or you will be issued a full refund.

Cancellation Policy

Cancellations affect us greatly. To cancel your reservation please email us directly, info@portlandexplorer.me. If we receive your cancellation 48 hours before the start of the tour you can expect a full refund. If it is cancelled less than 48 hours before the start of the tour no refund will be provided. We do understand there are situations beyond your control such as air travel delays, traffic, etc. We will accommodate people to move their reservation if possible. We are not able to refund the transaction fee. Portland Explorer reserves the right to cancel or move the tours to another time and date.

COVID-19 Update

In response to the dynamic coronavirus (COVID-19) situation, we can assure you we are doing everything we can to maintain a clean and health conscious riding environment on our small group tours. 

We are also temporarily adjusting our cancellation policies to allow for maximum flexibility to help you make the right decisions regarding travel at this time. Through the month of June we will honor full refunds for last minute cancellations of tours. 

Portland Explorer
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